Privacy Policy

This following document sets forth the Privacy Policy for the website www.liquidamber.com (“us”, “we”, “our”).

We respect and value your right to a simple and transparent understanding of how we handle your personal data. This publicly available privacy statement is the location in which we display our privacy policy. Whenever there is a change to our policy it will be updated here, along with the date of the update.

What type of information do we collect?

Personal Information we collect

When you contact us using one of our Contact Forms we collect the Personal Information you supplied to us which could include:

your name
your email address
your billing address
your shipping address
your phone number
your credit card/payment details

Non-personally Identifying Information we collect

When you look at this web site, we collect non-personally-identifying information about your visit to our website.

Depending on the security settings you have chosen in your web-browser the non-personally identifying information collected by our server could include:

your server address
your top level domain name (for example, .com, .gov, .au, .uk, etc)
date and time you visited our website
the duration of the visit
the web pages and information you accessed and documents you downloaded during your visit to our website
type of browser you used to access our website
operating system of the device you used to access our website

How do we use your information?

Use of your Personal Information

If you have provided us with your name, email address, shipping address phone number or credit card/payment details through use of our website we will use them only insofar as is necessary or appropriate to fulfill the purpose of setting up your account, answering your enquiry, processing your purchase and payment or preventing fraud.

Use of non-personally identifying information

We only use your non-personally identifying information:

to solve website security issues that may arise
estimating taxes and shipping
if we are legally obliged to

Who is able to gain access to your details?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information.

However you can rest assured that under no circumstances will we share, give access to, sell or rent your information to any third parties, other than to fulfill your purchase or we are legally obliged to.

When processing payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

When shipping orders

This section would include information on the companies you share customers shipping payments with. Include links to their Privacy Policies when possible.

What are your choices?

When using our contact forms you are required to give prior consent before we can contact you. We will not contact you via email, phone or text for any marketing and promotional purposes. You can also adjust your choices any time you wish by emailing us at Contact Us.

What are your rights?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We are obliged to deliver upon your request within 30 days.

How do we protect your information?

We take care to ensure your personal information is protected. Our website uses HTTPS for a secure encrypted connection and our Contact Forms use TLS so your personal information is transferred over an encrypted channel.

Once we receive your information, we do everything we can to secure it on our system.

While we do our utmost to guarantee the safety of your personal information, you also have to remember that details such as your email address are being sent over the Internet, and as such we cannot 100% guarantee the security of these; you send information to us over the Internet at your own risk.

How long do we keep your information?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Breaches

If situation arises where any relative data has been breached, hacked or stolen, it is our policy to notify you as soon as possible of such breaches and take steps to limit any potential damage arising from such a breach.

Use of Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

External links to other websites

Our website contains links to external websites that belong to other companies. This document only serves as a privacy policy for this website, and as such it’s imperative that you read the privacy documents supplied by the other websites that you visit via a link on our website. Additionally, if you have accessed our website via an external link on another site, then we cannot guarantee that they have the same privacy policy as us; make sure you read their privacy documents to ensure that their practices are in line with your expectations.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

Transferring your details

By offering your personal information to us, you are acknowledging that they could be transferred to locations outside of your country of residence. This could happen if a server is located in a country outside the country you are accessing our website from.

We recommend that if you are sharing sensitive data with us you ensure the connection you are using is secure. By giving us your information, you are agreeing to these terms.

Privacy Policy reviews

We review and update this Privacy Statement on an ongoing basis.

This was last reviewed and updated Jan 1st 2025.

This policy is binding to anyone who uses our website. If you have any questions, concerns, or comments you can send an email to Contact Us.